To support a consistent and equitable pay structure, a 20% service charge is added to every check. The company retains the full-service charge, which allows us to pay our servers and bartenders a commission on their individual sales. This model enables our team to focus on what matters most: delivering exceptional service.
The service charge also helps us provide competitive wages to our full team, including kitchen, bussers, and hosts. It’s part of our commitment to attracting and retaining the best talent in the business.
Servers and bartenders are well-compensated through this model. Additional gratuities are not required or expected. If a guest chooses to leave one, it is accepted with gratitude and goes directly to the server.
If your experience falls short in any way, we’re committed to making it right. Please don’t hesitate to reach out at info@elliottsoysterhouse.com.
Frequently Asked Questions
- Why use a service charge model? This structure was developed with input from our team. It allows us to offer strong compensation, a great guest experience, and a sustainable future for our business.
- Why does the company retain 100% of the service charge? Washington State labor laws require that service charges be kept separate from commissions paid to employees. This ensures transparency and compliance while supporting fair pay across the team.
- How are employees compensated? Our team receives an industry-leading compensation package, including a commission on sales for servers and bartenders, health insurance, a 401(k), and stable, predictable income.
- How is this different from tipping? In a traditional model, tips are typically shared among the front and back-of-house team, and income can vary. Our model ensures consistent pay and a collaborative environment where every team member contributes to the guest experience.
- Why is there a tip line if tipping isn’t required? Additional gratuities are accepted but not expected. If you choose to leave one, 100% of your generosity goes directly to your server. The presence of a tip line simply provides an option for guests who wish to leave something extra.
- What if I’m not satisfied with my service? We stand behind every experience. If something isn’t right, we want to know—and we’ll make it right.